Bilingual Spanish–English professional with 3 years of experience in Accounts Receivable
and a total of 6 years of experience in client management, financial coordination, and
administrative operations. Strong background supporting invoicing, collections, payment
allocation, customer queries, and cross-functional collaboration. Experienced in resolving
billing issues, reducing aged debt, and improving AR accuracy. Known for professionalism,
teamwork, and a proactive, solutions-driven approach.
Operations Manager – Accounts Receivable. MAPFRE, Spain.
July 2016 – August 2021
Client Billing Responsibilities & Account Receivable:
• Managed invoice collections, conducting timely follow-ups with clients to ensure
payments were made within established deadlines.
• Performed payment reconciliations, verified amounts, and corrected discrepancies
to ensure accurate financial records.
• Provided direct support to clients regarding billing issues, duplicates, incorrect
charges, and documentation requests.
• Issued and reviewed invoices, receipts, and financial documentation, ensuring
accuracy and internal compliance.
• Prepared lists and internal reports on outstanding payments and overdue accounts,
enabling the finance department to make informed follow-up and collection
decisions.
• Collaborated with sales, administration, and finance teams to quickly resolve
issues and reduce delays in collections.
Key Achievements and Contributions:
• Reduced payment discrepancies through analysis and direct follow-up with clients.
• Implemented internal improvements that accelerated the collection process and
reduced repetitive inquiries.
• Recognized for leadership, team coordination, and problem-solving under
pressure.
Administrative Assistant – Town Hall of Mijas . Jan 2016 – Jul 2016
• Managed financial and municipal documentation.
• Provided administrative support with accurate records, Excel management, and
basic accounting tasks.