Certificación Académica Andres Perez Duarte Marcoux

Página de Certificación Académica, logros de estudio y perfil profesional de Andres Perez Duarte Marcoux🌐186 Visitas

 

Andres Perez Duarte Marcoux
Miembro desde: Noviembre de 2009 | Legajo de Certificación: NM91O

  • North York / Ontario / Canada
  • Profesión: Ing. Sistemas Computacionales
  • Estudios: Universitarios Completos

Certificación alcanzada en:

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Certificaciones:

Andres Perez Duarte Marcoux ha alcanzado la certificacion que a continuación se detalla.

Certificación Consultor ABAP Nivel Inicial

Certificación de estudios en Consultor ABAP Nivel Inicial
Certificado de Egreso Consultor ABAP Nivel Inicial
Número de Matrícula: 190

Perfil Personal:

 

Profesión

IBM (2008- Present)
Toronto, ON. CANADA

Integrated Technology Delivery, End User Support CSC

  • Provide technical support to English, French and Spanish users all over the world.
  • Role of supervisor on weekends.
  • Provide diagnosis and problem resolution for inbound calls and escalate major issues.
  • Technical Support for Windows 2000/XP/Printers/ Networking issues.
  • Taking control of user’s computer using PC Anywhere and VNC Viewer to perform troubleshooting.
  • Push software through Active Directory.
  • Unlocking and resetting accounts in AD, SAP, Mainframe.
  • Troubleshoot VPN connections.

 

KELLY SERVICES - Contractor for IBM (July 2006 - Jan 2008)
Toronto, ON. CANADA

End User Support CSC

  • Provide technical support to English, French and Spanish users all over the world.
  • Provide diagnosis and problem resolution for inbound calls and escalate major issues.
  • Technical Support for Windows 2000/XP/Printers/ Networking issues.
  • Taking control of user’s computer using PC Anywhere or VNC Viewer to perform troubleshooting.
  • Push software through Active Directory.
  • Unlocking and resetting accounts in AD, SAP, Mainframe.
  • Troubleshoot VPN connections.
     


TELETECH Hewellet-Packard Project (2003 - 2006)
León, Gto. Mexico

TSR Tier II Bilingual (English and Spanish) (2005-2006)

  •  Provide technical support to first level agents and if it was necessary take their calls to continue with the troubleshooting.
  • Take escalated calls for customer satisfaction.
  • Take conference calls with HP developers to provide them with technical issues of HP products.
  •  Technical Support to United States users as a second level agent for HP products (peripherals, computers with Windows 95, 2000, XP and Media Center).

TSR Tier I Call Backs (English and Spanish) (2004)

  • Call users back to follow up on open tickets to resolve their issues.
  • Shadow other agents to coach them in order to improve their abilities/skills in managing the calls and troubleshooting.

TSR Tier I (English and Spanish) (2003)

  • Take english and spanish inbound calls to provide technical support to United States users for HP products (peripherals, computers with Windows 95, 2000, XP and Media Center).

 

Grupo Inconect Telecomunicaciones, S.A. de C.V.       (2003)    
León, Gto. Mexico

  • Made the website for this company.
  • Made a program (with Visual Basic) to control the administration of this company.
  • Installation of physical networks.
  • Technical Support.


ALAD (2002)
León, Gto. Mexico

  • Technical Support.
  • Made a program and a database to control all the information related to the students (grades, personal information, etc.).

 

 

Estudios

Profresion: Ing. en Sistemas Computacionales.

Cursos:
* Networking Administration
* Certification A+ Comptia Core Hardware
* CCNA I, II y III

Contacto:

Tras completar el siguiente formulario, la información proporcionada en el mismo será enviada de manera inmediata vía correo electrónico a Andres Perez Duarte Marcoux.

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